I purchased the wrong product online, what do I do to solve my problem?
My online order did not go through, or haven’t been processed.
How do I place a purchase order?
We do not accept purchase orders directly through Parallels. We recommend that you place purchase orders via one of our resellers. Contact our sales department at +1 (425) 282-6401, and we will be happy to provide you with information about our resellers.
We do not accept purchase orders directly through Parallels. We recommend that you place purchase orders via one of our resellers. Contact our sales department at +1 (425) 282-6401, and we will be happy to provide you with information about our resellers.
How can we receive educational pricing?
We provide educational pricing. It starts at the 10 user level. Please contact our sales department at +1 (425) 282-6401 and we will be happy to provide you the information on educational pricing.
We provide educational pricing. It starts at the 10 user level. Please contact our sales department at +1 (425) 282-6401 and we will be happy to provide you the information on educational pricing.
How can we receive volume pricing?
We have volume pricing. It starts at the 10 user level. Please contact our sales department at +1 (425) 282-6401 and we will be happy to provide you with the pricing information and direct you to a reseller.
We have volume pricing. It starts at the 10 user level. Please contact our sales department at +1 (425) 282-6401 and we will be happy to provide you with the pricing information and direct you to a reseller.
How can we receive site licensing?
We have site licensing. It starts at the 500 user level. Please contact our sales department at +1 (425) 282-6401, and we will be happy to provide you with the pricing information and direct you to a reseller.
We have site licensing. It starts at the 500 user level. Please contact our sales department at +1 (425) 282-6401, and we will be happy to provide you with the pricing information and direct you to a reseller.
I purchased the wrong product online, what do I do to solve my problem?
If you purchased the product online, please contact our customer service department at: 1-425-282-6402. Please be ready to provide us either with your Parallels product order ID or the email address you’ve supplied during the order.
If you purchased the product online, please contact our customer service department at: 1-425-282-6402. Please be ready to provide us either with your Parallels product order ID or the email address you’ve supplied during the order.
My online order did not go through, or haven’t been processed.
Please contact our customer service department at our toll free number in US 1-877-353-7297. Internationally, you can reach us at 1-952-646-5331. Please be ready to provide us either with your Parallels product order ID or the email address you’ve supplied during the order.
Please contact our customer service department at our toll free number in US 1-877-353-7297. Internationally, you can reach us at 1-952-646-5331. Please be ready to provide us either with your Parallels product order ID or the email address you’ve supplied during the order.
I did not receive my CD.
Please contact our online sales partner Reg Now at 1-877-353-7297 to find out the status of your order. Please be ready to provide us either with your Parallels product order ID or the email address you’ve specified when ordering our product.
Please contact our online sales partner Reg Now at 1-877-353-7297 to find out the status of your order. Please be ready to provide us either with your Parallels product order ID or the email address you’ve specified when ordering our product.
What is your official upgrade policy?
Updates usually contain minor bug fixes and improvements (for example, Parallels Desktop for Mac 2.5 is an update to Parallels Desktop for Mac 2.2). You can get updates of your Parallels product free of charge.
Upgrades introduce substantial changes and add brand new features (for example, Parallels Desktop for Mac 3.0 is an upgrade to Parallels Desktop for Mac 2.5). Upgrades cost 60% of the full product price.
Updates usually contain minor bug fixes and improvements (for example, Parallels Desktop for Mac 2.5 is an update to Parallels Desktop for Mac 2.2). You can get updates of your Parallels product free of charge.
Upgrades introduce substantial changes and add brand new features (for example, Parallels Desktop for Mac 3.0 is an upgrade to Parallels Desktop for Mac 2.5). Upgrades cost 60% of the full product price.
What is Maintenance?
Maintenance option lets you get all upgrades of your Parallels product free of charge during one year. Maintenance costs 20% of the full product price. With more than one upgrade a year, so you can get the essential savings!
Maintenance option lets you get all upgrades of your Parallels product free of charge during one year. Maintenance costs 20% of the full product price. With more than one upgrade a year, so you can get the essential savings!
What is Extended Download Service?
Signing up Extended Download Service means that after you purchase our product, we'll keep a copy of your program for ONE FULL YEAR. If you need to reinstall your Parallels product, you will be able to download it again for free.
Signing up Extended Download Service means that after you purchase our product, we'll keep a copy of your program for ONE FULL YEAR. If you need to reinstall your Parallels product, you will be able to download it again for free.
My activation key doesn’t work.
Letters in activation keys are not case sensitive. You have to include the dash (-) between the characters. Make sure that you do not type a zero instead of the letter O, or the letter I instead of l or L.
Letters in activation keys are not case sensitive. You have to include the dash (-) between the characters. Make sure that you do not type a zero instead of the letter O, or the letter I instead of l or L.
Tax exempt Status: Online Orders.
In order to process a tax-free order, please fax or mail in a copy of your tax-exempt certificate to our order center. Please be sure to include your email address on the fax cover sheet or within the mailed information:
Our Toll Free Number in US 1-877-353-7297
Internationally you can reach us at 1-952-646-5331
Phone ordering is available 24 hours per day, 7 days a week.
Fax number: 1-952-646-5604
In order to process a tax-free order, please fax or mail in a copy of your tax-exempt certificate to our order center. Please be sure to include your email address on the fax cover sheet or within the mailed information:
Our Toll Free Number in US 1-877-353-7297
Internationally you can reach us at 1-952-646-5331
Phone ordering is available 24 hours per day, 7 days a week.
Fax number: 1-952-646-5604
